If we can't recover it, you don't pay for the attempt

Data loss almost always shows up as a surprise — a drive that clicked once and then never mounted again, a laptop that won't get past the logo screen, a folder that's just gone. The instinct is to keep restarting it, keep trying to force it to work. That instinct is usually the wrong one: repeated power cycles on a failing drive can turn a recoverable situation into one that isn't. If a drive is already acting up, the single best thing to do is stop using it and get it looked at.

An honest assessment first

Not every failure is recoverable, and how recoverable it is depends heavily on what actually went wrong — a logical issue (deleted files, a corrupted file system, a bad partition table) is a very different situation from a drive with failing internal components. We assess which one you're looking at, explain the realistic odds in plain language, and never promise a result we can't actually deliver.

If we take on the recovery and can't get your data back, there's no charge for the attempt. That's the one promise we make on this specific service, because it's the fair way to handle a situation where the outcome genuinely isn't guaranteed going in.