If we can't recover it, you don't pay for the attempt

A drive failure that shows up right after a move is one of the more common ways we see data loss in Bellevue — a hard drive jostled in transit, a laptop dropped while being packed in a hurry, an external drive that sat in a hot moving truck longer than it should have. The instinct is to keep restarting it and hope. That's usually the wrong instinct: repeated power cycles on a failing drive can turn a recoverable situation into one that isn't. If a drive is already acting up, stop using it and get it looked at.

An honest assessment, on a real timeline

Not every failure is recoverable, and how recoverable it is depends on what actually went wrong. We assess which situation you're in, explain the realistic odds in plain language, and — because a lot of our Bellevue calls come with a moving date attached — we're upfront about how long an assessment realistically takes, so you're not left guessing right before a PCS deadline.

If we take on the recovery and can't get your data back, there's no charge for the attempt. That's the one promise we make on this specific service, because it's the fair way to handle a situation where the outcome genuinely isn't guaranteed going in.